Responsible Bravery
For the listener, humility humanizes the speaker, it decreases the sense of threat, it lowers the fear of harm, it beckons benefit of the doubt.
Humility creates a better chance of being able to address hate without perpetuating it. To confront injustice without wielding more of it.
How to Respond To an Open Letter
How Chuck Klosterman New York Times ethicist responded to Kari, a mother of a child with Downs syndrome, after he used the word retarded in his writing.