Hacks for Handling Difficult Conversations and Fielding Feedback

There are all kinds of conversations that we dread in life. Break-ups, firing an employee, confessing a mistake, announcing a divorce are some obvious ones. But there are also smaller, daily conversations that carry little bits of ordinary tension and awkwardness. Author Sheila Heen’s podcast episode teaches us how to handle both.

Sheila has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard’s executive education programs. She is also CEO of Triad Consulting in Harvard Square and co-author of Difficult Conversations and Thanks for the Feedback.

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